Feedback

Our staff pride themselves on developing strong relationships with the children and young people that stay with us. We talk to family members and friends to get a better understanding of how we can support and communicate with each individual child.

The ethos within Ryegate House is that all children are able to communicate their views whether that is by using the spoken word, PECs symbols, Makaton signs, communication aids or body language.

We welcome feedback from children, young people and families via any method including telephone, email, the Friends and Family Test or using the feedback form below.

Comments from families

“I am very happy with Ryegate House. [My child] loves it too, as they are very good with him and he gets very excited when it is time to go there.”

“I really value Ryegate House as it is staffed by trained nurses who [my child] can trust and not just care staff.  This trust is very important to me and I would really struggle without it.”

“I can’t stress enough what a difference it makes to me and my family, especially my daughter.”

“The service is a lifesaver. Life would be really hard without it.”

Complaints

We hope that you have a good experience with Ryegate House but if you do have any problems or concerns, please speak to a member of staff who will try to resolve any issues.

If you are unhappy with the way we have dealt with your complaint, please contact the Trust’s Patient Advice and Liaison Service who will be able to give you further advice on scn-tr.pals@nhs.net